Terms & Conditions

Effective Date: 25.11.2025

Welcome to the Suprimx website https://www.suprimx.my (“Site”) and/or Suprimx mobile apps (“App”) (collectively, the “Platform”). Suprimx is an online platform providing digital goods and services, including but not limited to games, gift cards, and top-ups between publishers, merchants, and customers.

These Terms & Conditions govern your rights and obligations as a user of the Platform operated by SUPRIMX INFINITE ENTERPRISE (REGISTRATION NO. 202503206096 (CA0406775-A)) and its affiliates (“Suprimx”, “we”, “us” or “our”). Unless stated otherwise, all Suprimx platforms are subject to these Terms & Conditions.

By registering an account and using the Platform, you acknowledge that your access is governed by these Terms & Conditions and any specific item terms. In case of inconsistency, the item terms shall prevail. Your acceptance forms a legally binding agreement between you and Suprimx.

We may update these Terms & Conditions from time to time. Continued use of the Platform after updates constitutes acceptance of the revised Terms & Conditions.

1. Definitions
In these Terms & Conditions, the following words and expressions shall have the following meanings unless the context otherwise requires:  
1. Account: means your registered account with Suprimx to access and use the Services on the Platform.
2. Buyer: means any person who purchases items on the Platform.
3. Content: means all information, data, text, images, graphics, music, sounds, videos, software, applications, tools, and other materials made available on or through the Platform.
4. Intellectual Property: means all copyrights, trademarks, logos, brand names, and other intellectual property rights belonging to their respective owners or to Suprimx.
5. Item(s): means any goods, products, or services offered for sale on the Platform.
6. Legal Age: means the minimum legal age to give valid consent under the laws of your jurisdiction.
7. Parties: means collectively Suprimx and you, and “Party” means either one of them.
8. Platform: means collectively the Suprimx website, Android App, iOS App, and any other online platforms operated by Suprimx.
9. Suprimx Balance: means the prepaid balance owned by the Buyer and used solely for purchasing items on the Platform.
10. Service(s): means (a) the Platform; (b) all services provided or made available through it, including the sale, resale, or purchase of games, merchandise, and top-ups; and (c) the Content.
11. Submission: means any material, information, or idea provided by you to Suprimx by any means.
12. Terms & Conditions: means these Terms & Conditions, including any rules, procedures, or additional terms issued by Suprimx, as amended from time to time.
13. User ID: means the unique identification assigned to you upon Account registration.

2. Licence to Use  
In consideration of your agreement and continued compliance with these Terms & Conditions, Suprimx grants you a non-exclusive, non-transferable licence to access the Platform and use the Services subject to the terms and conditions herein.

3. Representations and Warranties  
Each time you access the Platform, you irrevocably and unconditionally represent and warrant that you are of Legal Age, and if below the Legal Age, that your parent or legal guardian has consented to these Terms & Conditions.  

1. Your personal information, including full name, phone number, address, and email, is true and accurate, and you shall promptly notify Suprimx of any changes.  

2. You shall keep your Account password secure and confidential and prevent any unauthorized disclosure or use.  

3. You shall not, and agree and undertake to Suprimx not to:  
1. Impersonate any person or entity, or misrepresent your affiliation with any party.
2. Use the Services for commercial purposes unless permitted by Suprimx.
3. Conduct any fraudulent, illegal, or infringing activities, or obtain unauthorized benefits.
4. Use any Intellectual Property of Suprimx or third parties without prior written consent.
5. Manipulate feedback or rating systems.
6. Be disruptive, offensive, or a nuisance to other users or Suprimx staff.
7. Decompile, reverse engineer, hack, or bypass any security or encryption measures.
8. Collect or harvest information about other Account holders.
9. Upload or transmit unsolicited advertising, spam, chain letters, pyramid schemes, or other unauthorized content.
10. Upload or distribute viruses, malware, Trojan horses, or any harmful code.
11. Interfere with or disrupt the Services, servers, or networks connected to the Platform.
12. Engage in conduct that may damage, disable, or impair the Services or networks.
13. Violate any applicable law, regulation, or policy, including anti-fraud, anti-money laundering, counter-terrorism, or anti-corruption laws.
14. Circumvent any sanctions or embargoes.
15. Reproduce, counterfeit, or tamper with Suprimx Balance or Items.
16. Recruit or poach customers obtained through the Platform.

4. Use of Services  
1. You shall, at your own cost, obtain the necessary equipment and software to access the Platform and use the Services, and bear any third-party charges related thereto.
2. It is your responsibility to be familiar with Suprimx’s guidelines for using the Services. Suprimx shall not be liable for any errors, losses, or damages resulting from your use.
3. You are responsible for securing your Account information. Any notification or confirmation from your Account shall be deemed issued by you and binding, whether or not sent by a third party. You shall promptly notify Suprimx of any incorrect, garbled, or misdirected information and delete data not intended for you.
4. Suprimx may subcontract or appoint subsidiaries, affiliates, or third-party service providers to operate the Platform or provide Services, and may delegate or assign its rights or obligations without your consent or notice.
5. Unless authorized in writing, you shall not upload, post, transmit, or make available any unauthorized, illegal, or harmful content on the Platform. This includes viruses, malware, or any code that disrupts software, hardware, or telecommunication equipment.
6. You permit Suprimx to send updates or notifications regarding Services or events to your Account.
7. The Platform may contain third-party links. These links are provided for convenience only, and Suprimx does not control or endorse them. You access such links at your own risk, and Suprimx is not responsible for their content or any losses arising from use.
8. By using the Platform, you acknowledge that you may encounter content you find offensive or objectionable. To the fullest extent permitted by law, Suprimx shall not be liable for any content, including errors, omissions, or losses resulting from reliance on it.

5. Goods & Services  
1. All items in your Account are granted on a limited, revocable licence and must be used according to Suprimx’s terms.
2. The value of items in your Account does not represent real currency and cannot be exchanged for cash.
3. Unless authorized in writing by Suprimx, you may not sell, transfer, or dispose of items to any other person, whether inside or outside the Platform.

6. Payment
1. The full purchase price of an Item must be paid upon checkout. Payments may be made using the methods available on the Platform.
2. Payment may be made in any currency supported by the Platform, based on the exchange rate determined by Suprimx at its discretion.
3. Suprimx is not liable for losses or damages resulting from incorrect payment details or remittance errors by the Buyer. Suprimx may verify your authorization for a payment method and may suspend or cancel transactions if verification fails.
4. Refunds, if permitted by Suprimx, may take up to thirty (30) days to process, and will default to the original payment method. Buyers must ensure payment details are accurate to facilitate refunds.

7. Availability of Services  
1. Certain Services or features may be released in beta or trial versions, which may not function as in the final version. Suprimx shall not be liable for such instances.
2. Suprimx may require identity verification to confirm Account ownership, for purposes including anti-fraud, anti-money laundering, counter-terrorism compliance, unauthorized usage detection, or dispute resolution.
3. You authorize Suprimx, directly or via third-party providers, to collect documentation necessary to verify your identity. You shall provide true, accurate, current, and complete information that can be legally verified.
4. Suprimx reserves the right to change, modify, suspend, or discontinue all or part of the Platform or Services at any time, impose limits on features, or restrict access at its sole discretion, without notice or liability.
5. Suprimx may conduct software evaluations to assess Platform and Services performance, including reviewing activities or transactions on your Account.
6. If you do not use the Services for twelve (12) consecutive months, Suprimx may, at its discretion, charge a maintenance fee for your Account.

8. Suprimx Balance  
1. Suprimx may provide a prepaid account balance associated with your Account (the “Suprimx Balance”), which is neither a bank nor trust account. It is for purchasing items on the Platform only and may not be resold, transferred for value, exchanged for cash, withdrawn, or traded. Suprimx Balance is country-specific and denominated in local currency.

2. Suprimx may verify your identity or request proof of identification, or deny registration at its discretion, including for anti-money laundering, anti-terrorism compliance, unauthorized activity, or account ownership disputes.

3. By using Suprimx Balance, you represent and warrant that you:
1. Are of legal age, or have parental/legal guardian consent if underage;
2. Are not prohibited by any law or regulation from creating an Account or using Suprimx;
3. Are legally able to accept and be bound by these Terms & Conditions.

4. Suprimx Balance must be topped up using the payment methods available on the Platform. Suprimx is not responsible for failed top-ups, and the balance is credited only after payment confirmation.

5. If Suprimx Balance is insufficient at the time of purchase, Suprimx may either reject/suspend the transaction or require payment of the shortfall via other payment methods.

6. Suprimx Balance is valid for twenty-four (24) months from the date of credit, or such period as Suprimx may determine. Expired balance will not be refunded, unless Suprimx decides otherwise.

7. If your Suprimx Balance is permanently closed, any unused balance will expire immediately and be forfeited without compensation.

8. Maximum Suprimx Balance in an Account is subject to regulatory limits and may change according to applicable laws.

9. Any dispute regarding your Suprimx Balance must be submitted in writing within seven (7) days. Suprimx’s decision after investigation shall be final and binding.

10. Suprimx reserves the right to amend or impose additional terms for Suprimx Balance at any time, at its sole discretion, without prior consent.

9. Disclaimers, Exclusions and Force Majeure  
1. You shall not hold Suprimx, its employees, agents, or licensees liable for any special, incidental, or consequential damages arising from the Services or these Terms & Conditions.

2. The Services are generally available daily. You acknowledge that all risks related to access, use, or performance of the Platform and Services remain with you.

3. The Platform and Services are provided “as is” and “as available” without warranties of any kind, including quality, performance, non-infringement, merchantability, or fitness for a particular purpose. Suprimx does not guarantee uninterrupted, secure, accurate, or error-free services, nor that defects will be corrected, or that the Platform is free from viruses, malware, or harmful code.

4. To the fullest extent permitted by law, Suprimx is not liable for:
1. Loss of use, profits, revenue, data, goodwill, or anticipated savings, whether direct or indirect;
2. Any direct, indirect, incidental, special, consequential, or exemplary damages arising from use or inability to use the Platform or Services, even if advised of the possibility of such damages.

5. Suprimx is not liable for delays or failures in performance due to causes beyond its control, including Acts of God, riots, strikes, labour disturbances, fire, war, pandemics, network or power failures, equipment malfunctions, or government orders.

6. You acknowledge and agree that these disclaimers, exclusions, and limitations represent a fair allocation of risks and benefits, and are enforceable to the fullest extent permitted by applicable law.

10. Limitation of Liability  
You agree and acknowledge that you shall not hold Suprimx, its employees, agents, or licensees liable for any special, incidental, indirect, or consequential damages arising out of or in connection with the Services or these Terms & Conditions.  

11. Intellectual Property Rights  
1. All copyrights, trademarks, patents, trade secrets, and other intellectual property rights related to the Platform and its contents—including text, images, audio, video, charts, interface and layout designs, data, or electronic documents—belong to Suprimx and are protected under local laws and international treaties. 2. You shall not use, reproduce, transfer, or allow any third party to use or transfer these intellectual property rights for commercial or non-commercial purposes without Suprimx’s written consent. We reserve the right to take legal action against any unauthorized use.

12. Reliability of Platform  
1. You acknowledge that all transactions on the Platform occur via telecommunication and data networks.
2. Notifications from Suprimx or to Suprimx may be delayed or blocked due to factors beyond our control. Suprimx does not guarantee prompt delivery of any notification or confirmation.
3. You shall take all reasonable steps to check and verify the transaction history of your Account.

13. Account    
1. You shall promptly notify Suprimx if you believe your Account has been hacked or compromised. 2. You are liable for all transactions made through your Account before Suprimx receives such notification.

14. Disclosure of Information  
1. Suprimx is entitled, and you irrevocably consent, to disclose any information about you or your transactions to the extent permitted by law, including to authorities, courts, for enforcement of these Terms & Conditions, for customer service, or any other party Suprimx deems fit.
2. Except as permitted in these Terms & Conditions, Suprimx will not share your personal information with any other party without prior notice to you.

15. Applicable Laws and Indemnity   
1. These Terms & Conditions are governed by the laws of Malaysia. Any dispute shall be submitted to Malaysian courts unless Suprimx chooses arbitration in Malaysia or elsewhere.
2. You shall obtain any necessary approvals or permissions from relevant authorities before using the Services.
3. For cross-border transactions, you must comply with the laws of the countries involved.
4. You agree to indemnify and hold Suprimx, its shareholders, subsidiaries, affiliates, directors, officers, agents, representatives, co-branders, and employees harmless from any claims, liabilities, damages, fines, costs, or expenses arising from your breach of these Terms & Conditions, your use or misuse of the Platform or Services, or your violation of any laws or third-party rights.

16. Suspension, Termination, Cancellation of Services    
1. Suprimx may cancel or suspend the Services (or any part) at any time without prior notice. Reinstatement, if any, will be at Suprimx’s discretion.

2. You may deactivate your Account anytime by notifying us, subject to any closure fees.

3. Suprimx may suspend or block access for reasons including inactivity, multiple accounts, suspected fraud, breach of Terms, legal violations, malicious behaviour, regulatory watchlists, court or authority orders, false information, or failure to provide requested verification.

4. Suspicious, fraudulent, illegal, or abusive use may be reported to law enforcement.

5. Upon termination:
1. Unused Suprimx Balance may be refunded or restricted for a period as advised by Suprimx.
2. You must pay all outstanding fees.
3. Suprimx may disregard requests or confirmations received after notice or termination.

4. Suprimx may deduct any amounts owed from sums payable to you.

17. Notices     
1. All notices and documents required to be given to Suprimx shall be sent by registered post to the Suprimx’ address listed on the Platform. Any notice or document sent by you to Suprimx shall be deemed duly notified when such notice or document is received by Suprimx.
2. All notices and documents required to be given by Suprimx under these Terms & Conditions to you shall be sent to you by any one of the following methods:
3. Any notice or document or communication through electronic mail or any other form of communication given by Suprimx to you shall be deemed to be served and received by you on the day following the date of transmission of such notice or document.

18. Waiver and Severance  
1. Failure by Suprimx to enforce any of these Terms at any time shall not be considered a waiver of its right to enforce them later.
2. If any provision is found void, illegal, or unenforceable by a competent authority, Suprimx may amend it to reflect its intent or sever it, with the remaining provisions remaining in full effect.

19. Variation   
1. These Terms & Conditions may be modified, added to, deleted or varied by Suprimx by way of posting on the Platform or in any such other manner as Suprimx may in its absolute discretion determine.
2. You agree that continued use of the Services shall constitute your acceptance of these Terms & Conditions (as modified and varied from time to time).

20. Assignment
You may not assign your rights under these Terms & Conditions without the prior written consent of Suprimx.  

21. Binding Effect  
These Terms & Conditions shall be binding on your heirs, personal and legal representatives, estate, successors-in-title, and permitted assigns (where applicable).  

22. Refund and Return Policy  
1. All Items purchased on the Platform are non-refundable and non-exchangeable.
2. Refund or exchange may be considered in exceptional cases at Suprimx’s sole discretion.
3. The Buyer must submit a written request within seven (7) days of receiving the Item; otherwise, the right to refund or exchange is forfeited.

23. Disclaimers
Card
• Does not include manuals, installation CDs, box, physical card, or other physical elements.
• A Buyer will be able to view their code(s) on their order page after a successful purchase.
• Refunds on pre-order Items may be available at the sole discretion of Suprimx.
• A successful purchase by a Buyer of any pre-order Item or Item made available for sale on the Platform indicates that all information entered by such Buyer is accurate and correct.
• Any purchase of pre-order Items is non-refundable, non-transferable, and not exchangeable once sold, unless otherwise agreed in writing by Suprimx.
• Suprimx reserves the right to amend any of the terms and conditions above without prior notice.

Direct Top Up
• Please read the product description thoroughly and confirm that the game name, server, account name, and the amount purchased are correct.
• Suprimx assumes no liability for incorrect purchases made by the customer due to negligence and/or false or inaccurate information provided, which may result in damages and losses. By purchasing any Items from Suprimx on the Platform, the Buyer understands, acknowledges, and accepts this release of liability.
• If you encounter any difficulties, please do not hesitate to contact our customer service team for further assistance.