Privacy Policy

Information We Collect From You
SUPRIMX INFINITE ENTERPRISE and its affiliates (collectively, “Suprimx,” “we,” “us,” or “our”) are committed to protecting the privacy of our customers and users (“you” or “your”). This Privacy Policy explains what Personal Information we collect, how we use it, and to whom it may be disclosed. “Personal Information” includes information you provide to us or we collect from other sources, such as your name, address, age, gender, financial records, and identification numbers, as permitted by law.

This Privacy Policy governs your use of the website www.suprimx.my and any other websites operated by Suprimx that reference this Policy (collectively, the “Suprimx Sites”). By accessing or using the Suprimx Sites, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with any part, you must immediately stop using the Suprimx Sites.

Why We Collect Data From You
Suprimx collects data from you for the following purposes:
1. When it is necessary to perform our agreement with you, including providing and delivering related content and services..
2. When it is required for us to comply with legal obligations.
3. When you have given your consent for such collection and use.

Know Your Customer (KYC)
1. Suspicious Transactions
Suprimx reserves the right to initiate KYC verification for any user whose activities or transactions are considered suspicious.
This measure helps ensure transparency, protect the integrity of the Platform, and prevent any potential fraudulent or unlawful activities.

2. Third-Party Transactions
Suprimx strictly prohibits all forms of third-party transactions.
Any user found engaging in or facilitating such activities may be immediately blacklisted and permanently restricted from accessing Suprimx services.

3. Transaction Thresholds
If a user’s transaction volume reaches or exceeds specific thresholds, Suprimx may require KYC verification to comply with regulatory requirements and mitigate risks relating to fraud, money laundering, or other suspicious financial activities.

4. KYC Verification & Security
We are committed to ensuring financial security and compliance through our KYC verification process. Know Your Customer (KYC) is an essential procedure designed to assess customer risk and comply with Anti-Money Laundering (AML) regulations.
Through the KYC process, we are able to establish a safe and secure platform for all users by verifying identities and preventing fraudulent activities.
We also prioritise your privacy and have implemented strong security measures to protect your personal information throughout the KYC process.

We Are Responsible For Children’s Privacy
Protecting the privacy of young children is especially important to us. Suprimx does not market to, or knowingly collect personal information from, children under the age of 13 on any of our platforms. If we become aware that personal information has been collected from a child under 13 without verified parental consent, we will take immediate steps to delete such information. If you disclose the personal data of a child under 13 in your care to Suprimx, you hereby consent to the processing of that child’s personal data and agree to be bound by this Policy on their behalf.

When Can We Collect Your Personal Information?
We may collect your personal information directly from you when you:
1. Register and/or use our Services or Platform.
2. Link your social media or other external accounts to create an account with us.
3. Communicate with us, including online customer service chats, letters, faxes, phone calls, face-to-face meetings, social media platforms, or emails.
4. Register or subscribe for a specific product, service, or publication, such as newsletters.
5. Participate in our surveys.
6. Enter or take part in any competitions, contests, or loyalty programs organized by Suprimx.
7. Express interest in, request information about, or subscribe to our products and/or services through our online portals or other available channels.
8. Respond to any marketing materials we send.
9. Visit or browse our website.
10. Lodge a complaint with us.
11. Provide feedback in any form.
12. Submit your personal data to us for any reason.

In addition to information collected directly from you as outlined above, we may also obtain your personal information from third parties associated with you, such as credit reference agencies, financial institutions, or business partners, and from other lawful sources where you have given consent for the disclosure of your information or where such collection is otherwise permitted by law.

What Personal Data Will We Collect?
We may collect the following information, including but not limited to:
1. Name
2. Email address
3. Phone number
4. Date of birth
5. Mailing or billing address
6. Username and password
7. Contact preferences
8. Payment details, e.g., card type, issuing bank, last four digits, billing address, expiration date
9. Interests and survey responses
10. Cookie preferences

How Can We Collect Your Personal Information?
Suprimx collects information online by requesting it directly from you, for example, when you order a service, apply for a job, or respond to a survey, offer, or promotion. A customer’s name, address (postal and email), and telephone number are typically the most important details, but we may request other information depending on the services being ordered or promoted.

Cookies
Suprimx may also use cookies and similar technologies to collect information about your visits to our sites or your responses to emails from us, both individually and in aggregated data that does not identify you. These tools help us understand which parts of our websites or emails you interacted with and assist us in improving their quality and usefulness.

Content
You may also provide us with information through content you post on the website. Your content, such as reviews, photos, and videos, and metadata related to it may be visible to other users. Suprimx may, but is not obligated to, monitor the content you post on the website. We reserve the right to remove any information you post, with or without reason.

Payment Method
You may be asked to provide Personal Information depending on the payment method you choose when accessing, purchasing, or subscribing to our products or services. For example, if you pay by credit card, you will need to provide your card issuer’s name, credit card number, billing address, CVV number, and expiration date.

Log Files
When you use the website, our servers automatically record certain information sent by your web browser. These server logs may include details such as your web request, IP address, browser type, referring or exit pages and URLs, number of clicks, interaction with links, domain names, landing pages, pages viewed, mobile carrier, and other similar information.

Geo-Location Information
When you use the website through a mobile device, we may access, collect, monitor, and remotely store location data, which may include GPS coordinates (latitude and/or longitude) or similar information about your device’s location.

Device
When you use Suprimx.com, we may collect information about your device, such as device type, hardware details, operating system version, device time and timezone, and other necessary technical data.

Third Party Tools
Suprimx uses third-party analytics tools to better understand website usage. Many of these tools collect information sent by your browser as part of a webpage request, including cookies and your IP address. These analytics tools may receive this information, and their use of it is governed by their respective privacy policies.

Other Data You Voluntarily Submit
When you post, comment, or interact with our content and services, send messages via our online chat system, submit requests or support inquiries, make purchases, or participate in our competitions, contests, or tournaments, we may collect the information you provide.

How Can We Use Your Information?
Suprimx uses the personally identifiable information collected online primarily to provide you with the following services:
1. Processing orders and/or transactions you have made.
2. Managing and administering your use of our Services, including remembering your preferences.
3. For identification, verification, due diligence, or know your customer purposes.
4. Handling or facilitating customer service, carrying out your instructions, and responding to enquiries made by you or on your behalf.
5. Contacting you via voice call, text message, email, and/or post to manage your relationship with us or your use of our Services. This includes informing you of other offerings that may be of interest to you. Postal and email information, for example, enables communication about services offered and ordered, as well as proper provisioning and billing.
6. Conducting research, analysis, and development activities, including data analytics, surveys, product and service development, and/or profiling, to analyze your use of our Services, recommend relevant products or services, improve our Services, and enhance your customer experience.
7. Responding to legal processes or complying with applicable laws, governmental, or regulatory requirements of any relevant jurisdiction, or where we have a good faith belief that disclosure is necessary under applicable law. This includes responding to subpoenas and other legal demands, or where disclosure is necessary to identify, contact, or bring legal action against individuals who may endanger public safety or interfere with Suprimx services or our customers’ use of them.
8. Dealing with and/or facilitating asset sale transactions or potential asset sale transactions involving Suprimx, a related company, or affiliate, which may include other third-party organizations. An asset sale transaction refers to the purchase, sale, lease, merger, amalgamation, or any other acquisition, disposal, or financing of an organization or its business or assets.
9. Detecting, investigating, and preventing fraud, cheating, and other violations. This data is used solely for these purposes and is stored only as long as necessary. If such data indicates a violation, it may be retained for establishing, exercising, or defending legal claims.
10. Any other purposes for which we notify you at the time of obtaining your consent.

At any time, if you wish to opt out of future communications from Suprimx, options are provided to exclude you from such messages.

How Long We Store Your Data
We will retain your information for as long as necessary to fulfill the purpose for which it was collected and processed, or for any longer period required by applicable law. If you terminate your account with us, all personal data will be deleted except where retention is required by legal process or any other legitimate reason as Suprimx deems necessary. If you withdraw consent for the processing of your child’s personal data, we will delete that data without delay based on the consent previously provided. If you object to the processing of your personal data, we will delete your data within a reasonable period, except where retention is required by law.

What We Request From You
We request that you provide accurate and complete information about yourself and any other person whose personal information you submit to us, and that you update this information when it becomes incorrect or outdated by contacting us. This obligation is a condition for the provision of our products and/or services to you or to any other person authorized or permitted by you or your organization/company to use the products and/or services.

We Promise Privacy & Security
Both you and Suprimx play an important role in protecting against online fraud. You should ensure that your User ID, Password, Security Device, and/or Security Code are not compromised by avoiding knowingly or accidentally sharing, providing, or facilitating unauthorized use of them. Do not share your User ID, Password, Security Device, or Security Code, and do not allow others to access or use them. At Suprimx, we use encryption, firewalls, and other technologies and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. Some features of Suprimx’s website require you to submit a password or other authentication information. If you click a link to a third-party site, you will be leaving our Platform, and Suprimx does not control or endorse the content of such third-party sites.

Your Rights
Individuals located in certain countries, including the European Economic Area and the United Kingdom, have specific statutory rights regarding their personal data. Subject to any exemptions provided by law, you may have the right to request access to your personal data, as well as to update, delete, or correct this information. To the extent that the processing of your personal data is subject to the General Data Protection Regulation or applicable laws governing the processing of personal data in the United Kingdom, Suprimx relies on its legitimate interests, as described above, to process your data. Suprimx may also process your personal data for direct marketing purposes, and you have the right to object to our use of your personal data for this purpose at any time.

Disclosure of Your Informations
In addition to the above, when you provide Personal Information to us for a specific purpose, we may disclose your information to other companies engaged to assist us in fulfilling your request. This may include, but is not limited to, fulfillment houses, billing services, transaction managers, credit verification services, and other third-party service providers. We may also disclose your Personal Information to law enforcement or other appropriate third parties in connection with criminal investigations, fraud investigations, intellectual property rights infringements, or other suspected illegal activities, or as otherwise required by law. Additionally, we may disclose your information as we deem necessary in our sole discretion to protect the legitimate legal interests of Suprimx.

Notices of Changes to Privacy Policies
Suprimx reserves the right to update this Privacy Policy at any time by notifying registered users via email of the existence of a new Privacy Policy and/or by posting the updated Privacy Policy on Suprimx. All changes to the Privacy Policy will take effect when posted, and your continued use of Suprimx, its products, or services after posting will constitute your acceptance of, and agreement to be bound by, those changes.

For further questions, please Contact Us